Confidentiality

Any information you have provided to PJL Financial Services Ltd is subject to the General Data Protection Regulation (Regulation (EU) 2016/679). (GDPR).

Your data will be used for the sole purpose of providing financial advice, administration and management.

Processing includes obtaining, recording or holding information or data, transferring it to other companies associated with us, such as product providers, the FCA or any other statutory, governmental or regulatory body for legitimate purposes including, where relevant, to solicitors and/or other debt collection agencies for debt collection purposes and carrying out operations on the information or data. 

In order to provide services to you we may be required to pass your personal information to parties located outside of the European Economic Area (EEA) in countries that do not have Data Protection Laws equivalent to those in the UK. Where this is the case we will take reasonable steps to ensure the privacy of your information.

The information provided may also contain sensitive personal data for the purposes of the Act, including information that relates to your physical or mental health or condition; the committing or alleged committing of any offence by you; any proceedings for an offence committed or alleged to have been committed by you, including the outcome or sentence in such proceedings. 

If at any time, should you wish to withdraw consent, for us or any company associated with us, to processing your personal data or sensitive personal data, please contact Paul Loveridge, The Data Protection Officer on 01788 571122, by email at paul@pjlfs.co.uk or in writing at:

PJL Financial Services Ltd

Units 9-11, The Locks

Rugby

Warwickshire

CV21 4PP

You may be assured that we and any company associated with us will treat all personal data and sensitive personal data as confidential and will not process it other than for a legitimate purpose associated with the service we will provide you. Steps will be taken to ensure that the information is accurate, kept up to date and not kept for longer than is necessary. 

If we provide you with financial advice, your data will be kept in accordance with FCA regulatory expectations, which in some cases mean the duration could be indefinite.

Measures will also be taken to safeguard against unauthorised or unlawful processing and accidental loss or destruction or damage to the data. 

Subject to certain exceptions, you are entitled to have access to your personal and sensitive personal data that is held by us. 

You will not be charged for us supplying you with such data, however we do reserve the right to apply a ‘reasonable fee’ where requests are deemed excessive.

We will respond to your request as soon as possible and within the maximum time frame of one month.

Complaints and Compensation

We hope that the service we provide meets with your expectations at all times. However, if you are dissatisfied with our service please contact Paul Loveridge who is the compliance officer. If you are unhappy with the outcome of your complaint, you may complain directly to the Financial Ombudsman Service – www.financial-ombudsman.org.uk

We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Most types of investment business are covered up to a maximum limit of £85,000.00. Further information about the conditions governing compensation and the formalities for obtaining compensation are available on request.